Deliver Relevant Customer Experiences with Cross-channel Product Recommendations

RMC Recommend is a recommendation engine which automatically learns and analyses visitor behaviour across your web, mobile site and apps and uses this to deliver personalised content and product recommendations to all your customers across email, mobile, social and web.

Recommend for Web & Mobile

Deliver unified product recommendations on all your webpages and mobile applications.

Home page

Capture attention from the first moment!

Recommend comes with pre-configured recommendation widgets that allow you to customise your shoppers' onsite experiences by offering additional products related to their preferences, browsing behaviour and past purchases. The same items can also be offered in email campaigns, ensuring a consistent experience.

Sample Widgets: Trending now, Best sellers, Recently viewed, Recently viewed and featured recommendations.

Product pages

Help your customers make decisions!

Recommend complimentary items to the one viewed on the product page, making it easier for visitors to find related items, making it easy for visitors to find related items and encouraging them to add more to their cart.

Sample Widgets: Frequently bought together, Related items, Complete the look.

Category pages

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Automatically showcase the most popular items across your store to inspire first time visitors with trending items as soon as they arrive. Or greet returning customers with products they have previously interacted with and shown an interest in, helping them to continue their shopping journey and complete the sale.

Sample Widgets: Trending now, Best sellers, Recently viewed, Recently viewed and featured recommendations.

Shopping cart

Convert, Grow, Retain and Win Back customers

Trigger personalised Emails such asBrowse abandonment & Cart abandonment campaigns recommending products and categories based on each visitors individual browsing history, and show recently viewed items (product or category) to motivate additional purchases.

Recommend products that other customers have typically purchased with the items in shopper's cart, highlighting complementary products at this stage of the buyer's journey increase the chance to increase the order value. And much more…

Search pages

Ease the purchase decision

Narrow down long search results by recommending the most relevant products according to the browsing and buying behaviour of customers who previously used the same search keyword to facilitate product discovery.

Sample Widgets: Trending now, Best sellers, Recently viewed, Recently viewed and featured recommendations.

Site-wide

Stand out as an E-commerce leader!

Choose from multiple algorithms to create a pleasant, rich and customised visitor experience:

Offer Alternatives – Recommend similar products or content in same category. Recommend Complementary products in same or related categories. Make Generic Recommendations with user behaviour - Generic product recommendations do not depend on any product as a baseline and stand on their own. They can be generated without any knowledge of user behaviour or preference.

Recommend for Email

It's more than campaigns that welcome, thank you, reward, and win-back through email. RMC offers a holistic approach to ensure your customers remain loyal to your brand by receiving the right message, at the right time, across all touchpoints.

Convert

Browse & Cart Abandonment Campaigns

Send known visitors who browse and would-be customers who abandon their basket automated emails to bring them back to your site and incentivise them to make a purchase. Recommend products and categories based on each visitors individual browsing history, and show recently viewed items (product or category) to motivate additional purchases.

Grow

Keep your customers engaged

Trigger personalised replenishment emails based on each individual customer's purchasing cycle, and automatically remind them to repurchase products just before they run out. Increase customer lifetime value and increase your customer retention rates..

Retain

Thank your customers, and give them good ideas!

Post-purchase emails provide a strong cross-sell opportunity. Include product recommendations triggered by the customer's purchase history to increase customer lifetime value.

Sample Widgets: Trending now, Best sellers, Recently viewed, Recently viewed and featured recommendations.

Win-Back

Don’t let previous buyers slip away!

By segmenting customers who have not purchased within a specific period of time, and then delivering a personalised win-back emails, you can motivate these inactive customers to make another purchase.

Recommend comes with built-in capabilities for triggered and hyper-targeted email campaigns. Get started today with out of the box lifecycle campaigns and templates, and deliver personalised product and content recommendations for each customer.

Book a demo today and let our e-commerce personalization experts show you the power of RMC Recommend in a 30 minute online demo.

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Why Cross-Channel Recommendations Matter

You don’t want to send an offer to a shopper who abandoned their cart online and since then completed the purchase in the store.

RMC links customer data from online and offline channels, preventing repeat communications and allowing marketers to deliver the right message every time, everywhere.

RMC Recommend enables you to extend personalisation beyond your website to deliver automated, personalised experiences across email, mobile and social channels - resulting in greater customer lifetime value, increased conversions and ROI. Recommend comes with an extensive library of built-in machine learning algorithms and lifecycle marketing campaigns – allowing you to execute personalised product recommendations and powerful campaigns right out of the box.

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What makes RMC Audience different?

Advanced Onsite Tracking and Powerful Recommendations

Audience's advanced onsite behavioural tracking capabilities allows marketers to capture both anonymous and known behavioural data including page views, add-to-cart events and search queries. Our powerful machine learning software processes millions of customer interactions with thousands of products in real-time, giving up-to-date product and content recommendations to each individual user.

Powerful Campaign Execution Right Out of the Box

RMC lets you execute the most relevant and automated cross channel marketing campaigns from a single platform. Recommend contains one of the industry's most advanced library of pre-configured recommendations and comes with built-in capabilities for email execution, web personalisation and can trigger Facebook advertising and mobile campaigns.

Cross Channel Orchestration

RMC coordinates personalised messaging, content and campaigns across online, offline channels and devices allowing marketers to deliver consistent communications no matter when or where a customer engages with the brand. By merging and unifying cross channel behavioural and customer data, RMC gives marketers the certainty that they are delivering the right message to each person.

The Revenue Engine for Online Retail

RMC Audience advanced algorithms offer you automated personalisation solutions that are designed to increase Average Order Value, customer lifetime value, and overall revenue.

BOOK A DEMO

Book a demo today and let our e-commerce personalization experts demonstrate you the power of RMC Target in a 30 minute online demo.

BOOK A DEMO

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