What is Spam?
In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. By sending email and SMS to only those who have requested to receive it, you are following accepted permission-based email guidelines.
Since our foundation in 2002, we have always had a zero tolerance policy to unsolicited emails and SMS messages (Spam). As part of the contractual Terms of Service, Related Digital’s clients agree to using Related Digital’s applications and platform only to send emails – and other forms of electronic messages – to customers and prospects that have explicitly consented (opted-in) to receive emails from them and refrain from sending unsolicited emails (Spam).
If we determine that a client is using our platform for Spam, we will terminate their service immediately. We do not buy or sell mailing lists nor endorse the use of purchased or rented mailing lists by our clients. In addition, our clients may not use misleading, false, or deceptive subject lines or “From” addresses.
How Related Digital Protects You From Sending Spam
Related Digital’s digital marketing platform offers a permission-based email marketing tool that follows the strictest permission-based guidelines:
- Verification – Related Digital automatically sends all of your new contacts an mail confirming their interest in receiving mails from you.
- Unsubscribe – Every email generated and sent from Related Digital contains a mandatory unsubscribe link which allows your contacts to opt-out of future emails and automatically updates your contact list to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
- Identification – Your email header information is correct because it is pre-set for you by Related Digital. Your email’s “From” address is verified and already accurately identifies you as the sender.
If you believe you may have received an unsolicited email or SMS message from Related Digital, please forward the email to reachus[at]relateddigital.com including full details of the “from address” or sender of the email or SMS message.
Other options for reporting Spam is to use the “mark/report as spam” functionality offered by leading Webmail providers, such as Gmail, Yahoo, Hotmail, etc.
How to Contact Us
If you have any questions about this Anti-Spam Policy or need more information, please contact us by sending a message to reachus[at]relateddigital.com